MADAD is a collaborative effort of the Ministry of External Affairs (MEA) and the Ministry of Overseas Indian Affairs (MOIA) to extend a helping hand to Indians abroad requiring consular assistance.
MADAD allows direct registration of the grievances by the members of the public and effective monitoring of the grievance handling process thereafter, until it is redressed.
MADAD incorporates several innovative features such as flexible architecture to handle a variety of grievances, linking of similar grievances on the basis of passport number to avoid duplication, automatic escalation and
enhancement of priority, provision for a call centre in the future to handle telephonic queries, and color-coded dashboards for easy assessment and monitoring.ca centre in the future to handle telephonic queries.
We invite entries from the public suggesting a suitable logo and a tagline (in English) for the proposed portal. The logo should contain the word ‘MADAD’.
Last Date of submission is13th February 2015.
The winning entry will be awarded a cash prize of Rs.1,00,000/-.
Please
click here to participate in contest
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